This practical course enables you to overcome barriers to effectively and confidently deliver high impact training. This Certified People Management course will show you how to motivate and manage others, obtain the core management skills and a recognised certification.

Course Aim:

Use effective skills for leading, managing and motivating a team.
Developed communication and influencing techniques.
Manage different personalities and encourage mutual respect and cooperation.
Manage effective team meetings and carry out delegation duties assertively.
Resolve conflict and deal with difficult people and situations confidently and positively.
Have a personal action plan to apply learning back on the job.

Course Overview

1. Effective Team Management

Manager’s role and responsibilities
The role and characteristics of a successful leader
Recognising and reviewing your personal style of leadership
Setting SMART goals
The Goal Pyramid (PESTLE/Strategic Management)
Understanding external factors and company values/strategy
Motivational theory and practice

2. Effective Teams and Communication

Understanding team roles (Belbin)
Defining roles and responsibilities
Practical application of assigning work based on role
Examining the key building blocks of highperformance teams
Giving Advice and Encouragement
Using the SAID model to deliver feedback based on agreed goals

3. Managing Under Performers and Conflict

What constitutes poor performance – lack of ability versus low motivation
Enhancing ability
Improving motivation
Handling difficult people fairly and assertively
Disciplinary and grievance procedures
Understanding your own conflict style and recognising that different situations may require a different approach
Remaining constructive when dealing with passive or aggressive employees and peers
How to mediate conflict between two employees

Certification:

After successfully completing the course and assessments, you will be awarded with a QQI Level 6 People Management Certification.